FAQs
Introducing VitaMeals
Frequently Asked Questions
We’ve gathered the most common questions from our customers. Find quick answers below about our services, deliveries, and support.
How long does it take for home delivery?
Our standard delivery time is between 1–3 working days, depending on your location and product availability. We strive to ensure fresh and timely delivery with every order.
Can I collect from a local store?
Yes, local pickup is available at select locations. You’ll be able to choose this option during checkout if it’s supported in your area.
What courier do you use for deliveries?
We partner with trusted logistics providers like JNE Express, SiCepat, and GoSend to ensure safe and efficient delivery of your orders.
Why can’t I select next day delivery?
Next day delivery is subject to location and item availability. If it’s not showing, the service may not be available for your area or product at that time.
I haven’t received a dispatch email/email confirmation?
Please check your spam or promotions folder first. If you still don’t see a confirmation within an hour of placing your order, contact our support team at Hello@bmhgloballlc.com.
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Payment & Shipping Questions
Have a question about deliveries or payment? We’ve got you covered with quick answers to our most frequently asked queries.
How long does it take for home delivery?
Home delivery typically takes 3–5 business days, depending on your location and order volume. You’ll receive tracking details once your order has shipped.
Can I collect from a local store?
Yes! Store collection is available at selected locations. You can choose this option during checkout if a store near you offers it.
What courier do you use for deliveries?
We work with trusted national courier services such as DHL, FedEx, and UPS to ensure safe and timely delivery of your order.
Why can’t I select next day delivery?
Next-day delivery may be unavailable due to location restrictions, cut-off times, or limited stock. Please ensure you place your order early in the day and check your postcode eligibility.
I haven’t received a dispatch email/email confirmation?
If you haven’t received a confirmation within 24 hours, check your spam or junk folder. Still missing? Contact our support team, and we’ll resend it.
Do you offer international shipping?
Currently, we only ship within [insert country]. However, we’re working on expanding our shipping services internationally in the near future.
Are there any delivery charges?
Standard delivery is free for orders over $50. A flat shipping fee may apply to orders below this threshold or for express delivery options.
What happens if I’m not home during delivery?
If you’re not available, the courier will leave a card or message with options for redelivery or collection from a local pickup point.
Can I track my order in real-time?
Yes, once your order is dispatched, you’ll receive a tracking link via email or SMS to monitor your parcel in real-time.
Can I change my delivery address after placing an order?
Yes, you can update your delivery address within 1 hour of placing your order. After that, changes may not be possible as the order may already be processed for dispatch.